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Getting Help
xiv About This Guide
Getting Help
Foradditionalsupportrelatedtothemodulesorthisdocument,contactEnterasys Networks
usingoneofthefollowingmethods:
BeforecontactingEnterasys N etworksfortechnicalsupport,havethefollowingdataready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMaterialAu thorization(RMA)numbers
World Wide Web www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/
Internet mail sup[email protected]
To expedite your message, please type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
To expedite your message, include the document Part Number in the Email message.
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